Sale Items

Sale items may be returned for store credit only. 

Pre-Order

To help you get the items you want before they sell out, you can now pre-order items. As part of our brand ethos we manufacturer in small quantities to maintain the quality of our garments, so our products do sell out fast. We offer the pre-order option on select items to ensure you are able to get our most exclusive products before they are released. 

To pre-order an item, you will need to add the product size and/or colour to your shopping cart. You will then need to follow the check-out process as normal and pay for the item in full. Your order confirmation email will contain both in stock and pre-order items. Please note: Pre-order items will be dispatched the moment they are received from the manufacturers which may take up to 4-6 weeks dependent on the style and demand.

Delivery

If your tracking information states that your package was delivered and you have not received it. You must address this with the Postal Service. We do not hold responsibility for packages that state to be delivered. We do not issue store credit for packages that state being delivered.

CHAI-London does not ship to APO/FPO or PO boxes. At this time shipping only applies to domestic customers within the USA. 

Please Note: Delivery address cannot be changed once the order has been dispatched.